We want to ensure you are always happy when shopping with us, but just in case there is a problem, we gladly offer returns and exchanges through our returns policy:
Items faulty on arrival
You have 30 calendar days from receipt of your order in which to inspect the goods and advise us can return your purchase in its original condition within 30 days of despatch for a refund if they were faulty on arrival. During this initial 30 day period you are covered by our quality guarantee in addition to your normal rights and will qualify for a replacement or full refund once the faulty items have been returned to us, in their original packaging complete with all accessories and documentation. We will cover the costs incurred for returning the item or provide a freepost label. With a faulty item, once received our technicians will inspect the item and seek the assistance of the manufacturer in repairs, this can take up to 14 working days. If the item is found to be faulty and cannot be repaired we will then process your requested refund/replacement. However, if the item is found to be working it will be sent back to yourself.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 (ICAC) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. On receipt we will refund the purchase price of the ordered items that are returned. Please email us firstly to obtain Returns Authorization Number and return back to us. You are responsible for paying the postage costs back to us for an item you do not want.
If you have any queries please do not hesitate to contact our Customer Services Team who will be more than happy to help.