How long will you take to dispatch my order?
Orders placed Monday through Friday before 2pm are usually packed and sent out the same day. Friday afternoon and weekend orders are dispatched on Mondays. At exceptionally busy times, Bank Holidays etc, please allow an extra day. If you need delivery quicker than that please call 00447919406005. Before checkout so we can arrange a faster service.
What does delivery cost and how long will it take?
we will always offer you the cheapest delivery option at the checkout!
In certain circumstances you may need something delivered within a strict time frame, please contact us and we will endeavour to organise a special delivery.
I live outside the UK; what will delivery cost for me?
- depend on service you choose
- Uk free delivery
- standard delivery cost 5 £
- express delivery 12£
- 200£ and over delivey free
4. Middle east/ USA & Canada zone, australia and new zealand
- standard 12£
- express 25£
5. OTHER PARTS OF THE WORLD
delivery cost: 25£
How can I get a tracking number?
For Standard Delivery Heavy and both Fast shipping services, we will send you a tracking number in your shipping confirmation email if one is applicable. Some of our services use Royal Mail and are not trackable, although we do obtain Proof of Posting for all orders.
What if I need to cancel or change my order?
Because of our quick turnaround time, please check your order confirmation as soon as you receive it and email us immediately if you need to amend or cancel your order. We cannot guarantee that we will be able to cancel or modify your order, but we will do everything we can.
Please ALWAYS check your order confirmation carefully anyway, to ensure you have ordered exactly what you intended to.
How are my items packaged?
We take utmost care to ensure that your items are fully protected for the journey ahead. Our packing team members are truly at the heart of our operation